Get in Touch
The Bright Impact team is a small, friendly group. Write to us and Adaeze or a colleague will reply within 24 hours on working days.
Response time Within 24 hours on working days
Operating company Bright Impact LTD
Registered office 1-6 Yarmouth Place, London, W1J 7BU
SIRET 954 967 124 4123 3
N° TVA FR74 954 967 124
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Quick Support Answers
How do I reset my Lumen balance?
Simply refresh the page. A fresh balance of 5 000 Lumens is granted on every new session. There is no persistent account unless you have registered.
I found a display issue or a bug — what should I do?
Tell us via the form above or email support@brighttimpact.com. Please include your browser name, device type, and a brief description of what you saw. Søren will investigate.
Can I play on mobile?
Yes — Bright Impact works on any modern mobile browser without an app download. Chrome and Safari on iOS and Android are both supported.
Is there a way to purchase Lumens?
No. Lumens cannot be purchased for real money, and we have no mechanism to enable that. Bright Impact is and will remain entirely free to play.